We will support you. Whether it is by training and helping you use and embed technology, showcasing the great work you are doing, or helping you learn from experiences we have been part of elsewhere.
Our Training Providers
Lisa supports commissioners at CCG/ICS & Regional level to help to deliver system change and modernise general practice. With almost 20 years experience in the NHS, as an ex-commissioner and Practice manager, Lisa’s work also involves advising practices and PCNs how to improve patients’ digital experience; how to deliver full range of GP Online services and streamline general practice workload. In addition to her role at Redmoor, Lisa remains in the NHS as a Digital Advisor in a practice in the Lake District.
Lisa is a mature student of the Open University specialising in Social Policy, Health and Care communications and relationships and is a member of the Expert Advisory Group for the Remote by Default Research with Nuffield Primary Care Health Sciences and University of Oxford.
Lynn has over 38 years experience in the NHS, particularly in General Practice and is a fellow of the Learning and Performance Institute. Lynn was a Practice Manager in the 1980’s, became an IT Trainer in the 1990’s and was a Senior Manager at PCT level, before becoming a Regional Training Manager at Emis, Lynn has extensive knowledge of clinical systems and clinical data, and understands the pressures facing the NHS and how excellent training of innovative solutions can help.
Chris has over 25 years experience implementing and supporting IT systems within all areas of the NHS. Chris has a detailed understanding of the challenges and pressures the NHS faces and how technology can help relieve the pressure. With extensive experience of installing, supporting and training Primary Care staff in the clinical systems they use.
Anna has been leading on a range of training programmes nationally, including video group clinics and the upskilling of digital nurses. She manages our marketing and engagement programmes organising training workshops and practice events. She has also been working with nurses across the country supporting them to understand how using technology can support them to manage their patients’ health. Anna also project manages our video group clinic programmes, providing support on the technical elements of running video group clinics for practices nationally. Anna is also skilled at creating videos of patient and clinician stories, which bring to life the amazing work being done with technology across the NHS.
Fiona McDonald is a Nurse by background with previous experience as a health visitor, paediatric ward sister and primary care trust manager and clinical leadership across primary care before being drawn into clinical informatics in 2009. Fiona was the Electronic Prescription Service and digitising medicines domain senior clinical lead at NHS Digital for 7 years and has also worked on the GP/Patient Online programme as a Digital clinical Lead for NHS England and led the national standards for GP practice websites, online prescription ordering and electronic repeat dispensing. Fiona also worked as the Director of patient preferences and engagement for Great North Care Record, leading on the preferences, opt-in to clinical research trials and online access. Fiona is the Vice Chair of the advisory board for the national CCIO network. Fiona has published articles in many clinical journals on EPS and has also written the national Electronic Repeat Dispensing guidance and toolkit available on the NHS England website. Fiona is passionate about anything digital to support patients and clinicians to realise time in healthcare settings and increase health literacy to support self-management of long-term conditions.
Lisa has over 23 years of experience working within the NHS, the majority within Primary Care. She has a comprehensive understanding of the challenges and pressures that GP Practices face on a daily basis. Her previous roles include 14 years at EMIS Health as Regional Manager and PCS/EMIS Web Trainer, and more recently has been involved with the successful promotion of new solutions into the Primary Care Market. Lisa believes passionately in promoting the use of digital solutions to aid the efficiency of working within healthcare, to save time and money for General Practice and the wider NHS too.
Stacey has 20 years’ experience of working within the NHS. She has worked in General Practice throughout that time so is well aware of the pressures that are faced.
Stacey’s greatest area of knowledge is in Medicines Management and she has recently helped with the development and implementation of a Medicine Hub across a group of newly-merged practices. This involved bringing together a team of Clinical Pharmacists, Pharmacy Technicians and Practice Prescribing Support teams to improve clinical safety and access for patients.
Stacey is a strong advocate for digital solutions and how they can improve services for both staff and patients.
Clare has been the lead administrator in a rural GP Practice for six years until joining the Redmoor team, where she has focused on implementing new digital solutions and techniques. These include Online Consultations, GP Online Services and website administration, where Clare has focused on making patient communications and flows more efficient. Clare has helped practices to develop things such as their appointment books, summary records, and optimise their clinical system, and is now using this knowledge to develop the Digital Journey Planner with Redmoor Health – which is all about supporting practices on their digital journeys. Clare understands the pressures that GPs are under at the moment and advocates the value that digital solutions can provide in easing some of this pressure.
Helen is an experienced Business Manager with close to 10 years’ experience in Primary Care as a Managing Partner & Practice Manager. Helen has an in-depth knowledge of digital solutions that support Primary Care.
Helen has a wealth of experience in all aspects of practice management and the challenges faced. Furthermore, Helen has implemented digital solutions to help tackle many of these challenges. Helen was an early adopter of remote care in Nursing Home settings. Helen has experience with practice mergers and working at scale. Helen is passionate about utilising and developing digital solutions to help deliver system change and to help practices work smarter.
Helen also has a strong background in compliance and led her Practice through their CQC inspection achieving an outstanding rating across all 5 domains – placing the Practice in the top 1-2% in the UK. Helen has worked for CQC on Inspection Teams and was invited by CQC to present as a guest speaker at the Ministry of Defence (MOD) Excellence in Primary Care Conference 2018 on the topic of achieving excellence in Primary Care. Helen has an excellent understanding of the Practical application of compliance.
Tracey has over 26 years of experience in NHS healthcare IT, previously working with EMIS Health, ranging from service conception, transition, implementation, training and product management.
Tracey has extensive experience in creating training content, delivering on-site and online training, and was part of a team who implemented an integrated healthcare system outside of the UK. Tracey is extremely passionate that users of digital technology optimise the digital solutions they use to their full potential to save time and money for their organisations.
Leoni has 9 years’ NHS experience ranging from operational management, business development, and service implementation. Initially working in the Urgent Care sector, Leoni operationally managed Minor Injury Units, Urgent Care Centres and Out of Hours services across East and Central Lancashire. Leoni then transitioned into the Primary Care arena, supporting the set up of a GP Federation and becoming a Primary Care Network Manager. Leoni was responsible for the contractual compliance of the Primary Care Network DES contract, relationship management to promote GP Practices working at scale and Population Health Management to assess the needs of the local community; creating business cases to secure funding to address health inequalities.
Leoni is employed with Redmoor Health as a Programme Manager and is passionate about using her role to support the healthcare system to be more sustainable through the use of effective digital solutions.
Cameron has a strong entrepreneurial background and is passionate about creating value for health and social care through developing new tools and models of care that use the very best of digital health technology. For example, Cameron has helped to create the Redmoor Health Digital Journey Planner, created and embedded an AI chatbot into cancer screening services, deployed Eko digital stethoscopes into practices and care homes, and has expanded the application of video in the NHS for over four years. Cameron likes to work with our partners to help them get the most out of our programmes, and works with the creative team to develop new marketing materials like podcasts, documents and case studies.
Liam is our digital marketing advisor and provides support for GP practices to use technology – in particular social media and video. Working with primary care, he develops and delivers targetted social media campaigns and is currently undertaking a digital marketing degree at Manchester Met University.